I have a question about a sleeve or an order in flight.
[email protected]Order changes, address corrections, missing packages, exchanges, return shipping labels. Include your order number if you have one.
I need help with sizing or the sleeve doesn't fit right.
[email protected]Sizing recommendations from your measurements, troubleshooting if a sleeve doesn't fit, free size exchanges. Sara reads these personally; average reply is 4 business hours.
Something has gone wrong with my sleeve.
[email protected]Loss of compression, seam separation, silicone gel-grip detachment, casting flaws. A photo of the issue + your order number speeds the claim.
I need a Letter of Medical Necessity for reimbursement.
[email protected]Email your order number; we'll produce the LMN on letterhead within 1–2 business days. See the FSA / HSA page for the full reimbursement walkthrough.
I'm writing about knee health and need a quote or sample.
[email protected]Include publication, deadline, and angle. We can usually turn a quote around within 48 hours and high-resolution images same-day.
I run a clinic or PT practice and would like to carry sleeves.
[email protected]We sell through a small network of independent PT clinics, sports medicine offices, and orthopedic practices. Send your practice info and we'll respond.
Our response promise
Every email is answered by a real human. Routine questions get a reply within one business day; fit questions Sara handles within 4 business hours during weekdays. We close email Friday evening Mountain time and reopen Monday morning.
Pivot Knee Co.
2840 Cherry Creek South Drive
Denver, CO 80222
United States
A note on phone calls: we don't operate a phone line for customer service. The fit team in particular gives better recommendations from a few sentences of written context (your measurements, your activity, what's not working) than from a live conversation. Email also gives you a written record of what we said about your warranty, fit, or return — useful months later.